Welcome to the WLS IT Wiki
There’s help right here!
- Plan for contingencies and reopening buildings after the PAUSE
- Browse online learning opportunities for staff and online resources for patrons – updated daily!
- Choose from the Technology resource and support overview
- Get Evergreen Help and ILS responses for Coronavirus
- See Current and Planned Physical Service and Access as reported by libraries
- Enter keywords in the box to the right to search for content anywhere on this wiki
- Make a selection from the bar at the top
- Contact the Help Desk
- Call (914) 674-3616 for urgent issues and login questions.
- Send an email to helpdesk@wlsmail.org.
- Registered users (up to 3 per library) may sign in and submit a request via the online portal.
More information…
- Check with your TechXpert!
- For login issues, call the HelpDesk at 914-674-3616.
- To contact us through email or the online portal, send one request with RELATED issues.
For example, “3 examples of an item not circulating correctly” in one email is ok.
“The OPAC is not working, can’t edit a note, holds not trapping” is not ok.Please include:- A text description of what you were trying to do when you got the error, ESPECIALLY,
- Item name and barcode ID
- Patron name and barcode ID
- Relevant details
A screenshot of the error message you received, preferably by using the Snipping tool.
- A text description of what you were trying to do when you got the error, ESPECIALLY,
If you are looking for the WLS main website click onto: www.westchesterlibraries.org