Welcome to the WLS IT Wiki

There’s help right here!

• Go to the WLS Help Desk Portal
• Choose from theTechnology resource and support overview
• Get Evergreen Help
• Review the WLS Digital Resources 2025 workshop slides
• Get Aspen Administrator Help
• Do Kanopy, hoopla, medici.tv, or Estante Infinito have public performance rights videos? Find out!
• Join a WLS Mailing List or Google Group
• Current Email Addresses for Libraries
• Browse library-related online learning opportunities!
• Looking for Microsoft Office 365 or Google Workspace help?

You can

• Enter keywords in the box to the right to search for content anywhere on this wiki
• Make a selection from the bar at the top
• Contact the Help Desk
  • Sign into the SolarWinds Help Desk Portal
  • Send an email to support@wlsmail.org
  • For urgent issues, call (914) 674-3616

Please send one request with relate issues and include a text description of what you were trying to do when you got the error, ESPECIALLY,

• • • Item name and barcode ID
    • Patron name and barcode ID
    • Relevant details
    • A screenshot of the error message you received, preferably by using the Snipping tool.
  • You can also
    • Send an email to support@wlsmail.org
    • For urgent issues, call (914) 674-3616
  • More information
• If you are looking for the WLS main website, click www.westchesterlibraries.org