Technology Resource and Support Overview

For All Library Staff

Support and Contacts

• WLS IT support contact information
• support@wlsmail.org
• IT Wiki – https://it.westchesterlibraries.org – Search by keyword
• How-to’s, Info, and FAQs – ILS, Computer, eResource, Network Topics
• IT Department Staff

User Accounts, Email, and Online Storage

• Active Directory Users and Logins
• Microsoft Teams
• Microsoft Office 365 and Google Workspace
• WLS Mailing Lists

Evergreen ILS

• Overview
• Getting Started
• Shared Circulation Policies
• Circ Committee Minutes (often have updates and details of current procedures)

WLS Digital Resources

• Digital Resources Overview
• eResource Marketing & Training
• Help and FAQs
  • eContent – including Public Performance Rights information
  • eResearch
  • eLearning
• Catalog of Outreach publications, including digital resource brochures

ILL

• ILL request form
• ILL circulation policies

Network

• Network Information, including network speeds and wireless information

Professional Development Resources

• WLS Events and Programs Calendar, including registration links
• Libraries: Nonprofit Assets For Every Community
  WLS Outreach presentation sponsored by NPW

Director/Administrative Resources

• Statistics, Dashboard, and annual report information
  • Contact Allison Midgley
• Services & Programs
  • Catalog of Outreach publications
  • Contact Linda Smith
• Construction Grants
  • FY 2024-2025 Construction Aid Grant Workshop Presentation
  • Contact Terry Kirchner
• Library Fundraising and Development – contact Pat Brigham
• Modify IT Services Forms
• Handbook for New Public Library Directors in New York State
• WLS Board Resources
• Handbook for Library Trustees of New York State
• WLS Trustee Institute: Library – Municipality Relationships
• WLS Trustee Institute: Problem-Solving Strategies for Library Boards and Staff

For Public/Endusers

• WLS Public Website – https://opac.westchesterlibraries.org
• Access to eResources
  • eContent, including OverDrive, hoopla, and ComicsPlus
  • eResearch, including FirstFind, X-Plain Patient Education Health Videos, NOVEL databases
  • eLearning, including LinkedIn Learning.com, Tutor.com, and University of Fashion
• Member Library list
• Find your local library map for patrons
• Public catalog help