Technology Resource and Support Overview

For All Library Staff

Support and Contacts

• WLS IT support contact information
• support@wlsmail.org or
• IT Wiki – https://it.westchesterlibraries.org – Search by keyword
• How-to’s, Info, and FAQs – ILS, Computer, eResource, Network Topics
• IT Department Staff
• WLS Staff Contact Information

User Accounts, Email, and Online Storage

• Active Directory Users and Logins
• Microsoft Teams
• Microsoft Office 365 and Google Workspace
• WLSMail and Google Drive Account
• WLS Mailing Lists & Google Groups

Evergreen ILS

• Overview
• Getting Started
• Shared Circulation Policies
• Circ Committee Minutes (often have updates and details of current procedures)

WLS Digital Resources

• List of Paid Resources
• Digital Resources Overview
• Help and FAQs
  • eContent
  • eResearch
  • eLearning

ILL

• ILL request form
• ILL circulation policies

Network

• Network Information, including network speeds and wireless information

Innovation Lab Information

• WLS YouTube Tech Channel – Innovation

Professional Development Resources

• Learning Opportunities – a curated list of online training opportunities
• Evanced calendar link – https://evanced.westchesterlibraries.org
• Innovation Lab Programs

Director/Administrative Resources

• Statistics, Dashboard, and annual report information
• Handbook for New Public Library Directors in New York State
• PLDA Website – http://plda.westchesterlibraries.org/
• Services & Programs
  • Catalog of Outreach publications
  • Contact Krishna Brodigan
• Library Fundraising and Development – contact Pat Brigham
• WLS Board Resources
• Handbook for Library Trustees of New York State
• Professional Development and Learning Opportunities
• Modify IT Services Forms

For Public/Endusers

• WLS Public Website – https://www.westchesterlibraries.org
• Access to eResources
  • eContent, including OverDrive, hoopla, and ComicsPlus
  • eResearch, including FirstFind, X-Plain Patient Education Health Videos, NOVEL databases
  • eLearning, including LinkedIn Learning.com, Tutor.com, and University of Fashion
• Member Library list
• Find your local library map for patrons
• Evergreen public catalog
• Public catalog help