WLS Mobile App Essentials

  • The Capira Mobile is an OCLC product.
  • It is customized for each library.
  • It includes catalog search, account access, item renewal, place and manage holds, digital library card, links to digital resources, and library: website, information, events, services, social media sites. By library opt-in:
    • Mobile Self-Checkout
    • Curbside pickup
  • Available for iOS and Android
  • Major update completed in September 2022
Getting Started
  1. Download and install the app
  2. Go to My Accounts > Link Mobile Account.
  3. Choose your library, click Next, and confirm. The app displays the home screen.
  4. Tap My Accounts > Link Mobile Account. Tap Add Account, enter the library card number and PIN, and tap Validate. When the account has been validated, a Success confirmation will display. Tap Close. The app will generate a Digital Library Card.
    Setup Troubleshooting
    — If the Validate button doesn’t display, the patron may have their screen resolution or font size set to larger than normal; ask them to go to their settings and lower the screen resolution or reduce the font size until the Validate button displays. After the account is added, the settings can be reset as the patron prefers.
    — If the keyboard displays instead of the Validate button, on the keyboard, click Done.
  5. Tap any icon at the bottom of the screen.
    • Home to view all options including links to library website and resources
    • Digital Card displays patron name, card number, expiration date, and a scannable barcode for use at checkout.
    • Account > View My Record >
      1. My Checkouts & Fines to renew items
      2. My Holds & Fines to Cancel, Suspend, or Unsuspend holds
      3. To pay fines or change a hold pickup location, leave the app, go to the public catalog, and sign in.
  6. Search options depend on the patron’s library. When a title is found, the patron can
    • see limited item details
    • place a hold. Click Request Item, choose a pickup location, and tap Place Hold.
      In Android, be sure to choose the correct pickup library. The default hold pickup library displays Ardsley. If a patron chooses the wrong location, they can go to My Account > Holds to cancel the hold and then search for the title and place a hold with the correct pickup location.
Help and troubleshooting

When helping a patron, first ask whether they’re using iOS or Android. There are a few differences in displays which may result in workflow variations.

In most instances,

  1. Staff can check for possible problems with patrons’ library cards.
  2. The patron can uninstall and reinstall the app to resolve most issues (other than known bugs).
  3. The patron can restart their phone.
  4. The patron can check for and install device updates (and set them to automatically update so important security updates are installed automatically).

Adding an account and digital library card

  • If a patron starts to add a card and can’t enter the correct card number and PIN, they won’t be able to validate the card. In order to continue, close and reopen the app.
  • If a patron can’t see the Validate button, they may have their screen resolution or font size set to larger than normal; ask them to go to their settings and lower the screen resolution or reduce the font size until the Validate button displays. After the account is added, the settings can be reset as the patron prefers.